The Palace of the Lost City is situated in the North West Province, a mere two-hour drive from the city of Johannesburg.
Entering the famous Sun City Resort, you follow the road to the architecturally intriguing Palace of the Lost City. The hotel sits on an extinct volcanic site that is surrounded by the picturesque Pilanesberg mountains. The architectural and interior themes are inspired by the legend of a lost African tribe.
The hotel boasts 336 rooms and suites that are exquisitely decorated. There are 3 Presidential Suites, 6 Superior Suites, 151 Luxury Rooms, 6 Junior Suites, 77 Superior Luxury Rooms, 35 Superior Luxury Pool-Facing Rooms,55 Family Rooms and 3 Accessible Rooms.
The Accessible Rooms sleep two people and are spacious enough to allow wheelchair access. Features include a king-size bed, an en-suite bathroom with handrails and a roll-in shower, lounge area with a couch and coffee table, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, tea and coffee-making facilities, and views of the hotel garden.
The Luxury Twin Rooms sleep two people and boast mountain views from the balconies. Other features include twin beds, an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, dining area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Rooms sleep two people and boast views of the garden and pool. Other features include a king-size bed, an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Family Rooms sleep two adults and two children, with a king-size bed and a sleeper couch in the lounge area. Other features include an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Pool Facing Rooms have all the features of the Superior Luxury Rooms but boast views of the hotel’s swimming pool and tropical gardens.
The Superior Suites sleep two people and feature a king-size bed, an en-suite bathroom with a bathtub, shower, marble-topped vanity, cloakroom and luxury amenities; a separate entrance foyer, a guest bathroom with a shower, lounge area, dining room, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The hotel facilities include a 24-hour reception desk, ATM, luggage storage, complimentary Wi-Fi access, newspapers, complimentary bus shuttle service, outdoor pool, unlimited access to the Valley of Waves.
The resort offers an array of activities including golf, a maze, two-level entertainment complex that boasts restaurants, retail shops, Magic Company, Cinema, and Superbowl; casino, sports bar, nightclub, waterpark, outdoor adventure activities, sports and fitness activities, spa, beauty salon, and safari experiences in the nearby Big Five Pilanesberg National Park.
The Palace of the Lost City is ideal for solo explorers, couples and families looking for a luxurious adventure getaway.
March 28, 2024
Experienced a double booking
Before payment, we experienced an issue of double booking, where suddenly our chosen lodging is only available for 2 out of 4 days. I hope Safari.com can improve their system to avoid this in the future. While it will be an inconvenience on our part to have to move lodging half way, we also understand the high demand of the lodging as we make the booking just 5 months before departure. I really appreciate Nelia's quick action informing us and providing an alternative plan which works for us. Overall it was quite a smooth booking process.
March 28, 2024
Safari.com was helpful start to finish
Safari.com was helpful start to finish. The sign up process was clear, the support was great as we tailored our experience. Directions were perfect to get there. Everything in the safari was as we thought it would be and even better. It literally was the trip of a lifetime and exceeded our expectations.
March 5, 2024
Safari.com and Nelia go above and beyond
Nelia at Safari.Com made everything so easy to navigate and book. She has been amazing putting up with all my questions and always promptly responds. She has gone above and beyond to assist with my travel plans and requests. So very thankful and excited I found her at Safari.com. Cannot wait for the trip!
May 9, 2024
Patient help and guidance to find just…
Patient help and guidance to find just what I wanted.
May 8, 2024
Pascal is a travel angel! Highly recommend him.
We started planning for our safari trip contacting a bunch of different travel advisors but Pascal's service truly stood out to us as the best in the industry. He took care of planning everything from start to finish for our very last minute honeymoon trip (literally a month out and during the busiest safari season). He is extremely meticulous and very responsive to our 100 questions. He shared first hand experiences at each of the different lodges, personal pictures and gave us solid recommendations within our budget. He hopped on a call with us initially to explain all the differences to us first time safari goers, and continued to be very flexible and patient with us as we couldn't decide! We are very excited for our trip and cannot thank Pascal enough for being our first interaction on our upcoming trip.
May 8, 2024
Tanya was very efficient with helping…
Tanya was very efficient with helping ME get the correct booking.
May 8, 2024
Pascal was so responsive
Pascal was so responsive, informative and delightful!! I am grateful for Pascal’s expertise!! Many thanks!! 🙏🏽🦋☮️
May 7, 2024
Very helpful even with ever changing trip!
Anja was very helpful in getting our tour booked for our group. With date changes, time changes, even up to the last minute flight changes, she was on top of things! We will use Safari.com in the future for our Kenya safari trips.
May 7, 2024
Wonderful experience with Safari.com
Wonderful experience with Safari.com. My Safari Agent, Dolan, has 20+ years of experience in booking a memorable safari. He guided me in picking the right lodging and safari within my budget. He offered several options and answered all my questions. His response time was fast, regardless of the international time difference, and we were able to make quick decisions. Highly recommend.
May 7, 2024
Dorothy was very helpful and courteous
Dorothy was very helpful and courteous. Very patient and kept me at ease. One thig did not work she offered something else. Amazing problem solving skills , communication and something I do not see a lot of today.. Great customer service!!!
May 6, 2024
Excellent service
I have been extremely impressed with the communication with John Pascal. He has taken care of my trip and I look forward to my visit. He has reduced my stress!
May 6, 2024
I would like to thank all the staff at…
I would like to thank all the staff at Safari.com. I have just returned from a fabulous trip to South Africa organised with their help. Very helpful, efficient and kind people.